Please contact our support team with your order number, product model and a description of the issue. Photos or videos can also help us provide faster assistance.

Make sure the battery is sufficiently charged and try turning the device on again after charging. If the problem continues, please contact our support team.

Move the detector slowly toward the area where the signal becomes stronger. Adjust the sensitivity as needed to help narrow down the possible source.

Charge the device before use, turn it on, and select the appropriate detection mode. Start with a low or medium sensitivity level and adjust it as needed.

Nearby smartphones, Wi-Fi routers, Bluetooth devices and other electronics may generate signals that trigger an alert. Try moving away from these devices and reducing the sensitivity.

Make sure the correct detection mode is selected and the sensitivity is high enough. Move the detector slowly around the area and try scanning from different directions.

Reduce the sensitivity and turn off unnecessary wireless devices nearby. Keep your smartphone away from the detector during testing.

Reduce ambient light and slowly scan the area from different angles. Make sure the camera-finding function is enabled and check areas where a hidden camera could reasonably be placed.